About Us
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How do I place an order?
All orders must be placed online through our website.
What forms of payment are accepted?
Multiple forms of online payment options are available. Use what you are comfortable with. If you request a custom order, you will receive a Shopify invoice.
When is my order confirmed?
Your order is confirmed as soon as payment is received. Look out for the confirmation email!
Can I modify or cancel my order?
Absolutely! You have a 2-hour window to make changes or cancel before we start processing your order. Once processing begins, it becomes non-refundable.
Where do you ship?
We ship across the U.S. Enjoy the convenience of doorstep delivery! Typically 3-5 days
How long does processing take?
Due to the custom nature of our products, there's a 6-8 day processing time. We aim to ship sooner whenever possible.
Can I get a refund or exchange?
Sorry, no refunds or exchanges due to the custom nature of our products. Make sure to double-check your order before confirming!
How do discount codes work?
Most discount codes for matching duo sets will be automatically applied at checkout. Sign up for emails to be the first to know whenever we start a sale so you can enjoy the savings!
What if I want something that I don't see listed?
Custom orders are ALWAYS welcome. Email us at info@brandedbykris.co to inquire