Refund policy

Return & Refund Policy

At The Design Chamber, every order is prepared with care. Because our products may be made to order or personalized, all sales are final. We do not accept returns, exchanges, or issue refunds for reasons including change of mind, incorrect selections, or buyer's remorse.

All Sales Are Final

Please carefully review your order before completing your purchase, including product selections, personalization details, spelling, colors, and shipping information.

Once an order has been submitted, we cannot guarantee changes or cancellations after it enters production.

Damaged or Defective Items

Although we take care to ensure every order meets our quality standards, we understand that damage can occasionally happen.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us within 72 hours of delivery.

To request a replacement, please provide:

Your order number.
A description of the issue.
Clear photographs of the damaged or defective item.
Photographs of the packaging, if applicable.

Once we review your request and confirm the issue, The Design Chamber will remake and replace the affected item at no additional cost to you.

Please note that requests submitted after the 72-hour reporting window may not qualify for a replacement.

Incorrect Personalization

Customers are responsible for reviewing all personalization details before submitting an order. The Design Chamber is not responsible for spelling errors, incorrect names, dates, or other details submitted by the customer.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests must be submitted within 1 hour of placing the order.

Once an order enters production or fulfillment, it cannot be canceled.